Effective date: October 7, 2026
Order processing
In-stock apparel and gear generally ship within 1–3 business days after order processing. Business days exclude weekends and holidays. Processing time is separate from the time your package spends in transit.
Shipping services and charges
Available shipping services and charges are shown in the cart and at checkout after you enter your delivery location. Review the selected service and total before placing your order. USPS Priority Mail and Ground Advantage are offered where available.
Delivery estimates
Carrier delivery estimates begin after the package is accepted by the carrier. They are estimates, and weather, holidays, or other carrier delays may affect delivery.
Delivery information
Please enter your complete, accurate delivery address and contact information. If you notice an error after placing an order, email matt@surfcartel.com as soon as possible. We will try to help, but changes cannot be guaranteed after an order has entered fulfillment or shipped.
Custom boards and special orders
Standard apparel and gear processing times do not apply to custom boards or special-order products. Contact us to confirm production timing, shipping availability, and delivery arrangements before ordering.
Delivery problems
If your order is delayed, missing, damaged, or incorrect, contact matt@surfcartel.com with your order number and details so we can help investigate. For damaged items, retain the product and packaging and include photographs.
Returns
See our Refund and Returns Policy for return eligibility, authorization, shipping costs, and refunds.
Questions
Email matt@surfcartel.com or use our Contact Us page.