Refund and Returns Policy

Effective Date: August 31, 2026

We want you to be stoked with your Surf Cartel gear. If something isn’t right, please review the policy below and contact us before sending anything back.

Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must be:

• Unworn, unwashed, unused, and in its original condition
• Free from stains, odors, pet hair, deodorant marks, or other signs of wear
• Returned with its original tags and packaging, when applicable
• Accompanied by the order number or other proof of purchase

Surf Cartel reserves the right to refuse returns that do not meet these requirements.

Nonreturnable Items

The following items cannot be returned:

• Gift cards
• Custom, personalized, or special-order products
• Used, ridden, altered, or damaged surfboards
• Items marked Final Sale
• Products damaged through misuse, improper care, accidents, or ordinary wear and tear

Your legal rights regarding defective merchandise are not affected by this policy.

Starting a Return

Before mailing a return, contact us at matt@surfcartel.com with:

• Your name
• Order number
• Item being returned
• Reason for the return
• Photographs, if the item arrived damaged, defective, or incorrect

If the return is approved, we will provide the return address and any additional instructions. Items sent back without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of fit, preference, or a change of mind.

Surf Cartel will cover reasonable return or replacement shipping costs when we sent the wrong product or the item arrived damaged or defective.

Original shipping charges are nonrefundable unless the return resulted from an error by Surf Cartel.

We recommend using a trackable shipping method. Surf Cartel is not responsible for returns lost or damaged in transit.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly—preferably within 7 days of delivery—and include photographs of the product, packaging, and shipping label.

Keep the product and its original packaging until we finish reviewing the issue. We will work with you to provide an appropriate replacement, refund, or other resolution.

Refunds

Once your return is received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method, generally within 5–10 business days after inspection. Your bank or card provider may require additional time to post the refund.

If a returned item is used, damaged, incomplete, or otherwise ineligible, we may deny the refund and contact you regarding the item.

Exchanges

We do not process direct exchanges at this time.

For a different size, color, or product, return the eligible original item for a refund and place a new order. This helps ensure that the replacement item is available and reaches you as quickly as possible.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.

Questions

For questions about a return, refund, damaged order, sizing, or product eligibility, contact:

Surf Cartel
Email: matt@surfcartel.com
Location: Ventura, California